Vavatel Call Shop

Facility for international calls
Prepaid payments

Vavatel call shop

Facility for international calls
Prepaid payments

Vavatel call shop

Facility for international calls
Prepaid payments

Call Shop

Call shop

A Callshop means a facility where a customer can walk in, make some international calls and then pay for them at a cash desk. In Vavatel Callshop model the system can work with any type of VoIP device – it can be a hardware IP phone/PAP(e.g. Linksys, grand stream or others) as well as a desktop or even mobile softphone. All calling devices register to Vavatel service using Accounts which represent Cabins. The cabins belong to a Callshop account, it is an entity which is controlled by a level 1 Reseller. The reseller can create multiple Callshop accounts.


Call accounts

Each Callshop account represent one Callshop in terms of ownership; in fact, it can be more physical facilities (e.g. one owner with cabins in several shops). All calls made from Cabins are billed according to the rates (tariff) created by the Callshop owner. The sum of the call cost made by customers is the Callshop’s revenue. Customers pay for calls made, after they finish, at the cash desk. The cashier clicks on a given Cabin window in the Callshop application and charges the customer.
A Callshop owner receives an Admin Account. With this he gets access to all the Callshop portal menus. Another type of account is an Operator Account. An Admin can create multiple operator accounts for his employees. The operator accounts are created from the Admin settings. Division into separate accounts for each operator allows associating transactions (cash received from a customer) with a particular operator. When operators change with each other (when one shift ends and another begins) they should log off and log in again with new credentials. The Callshop owner is billed for all calls against the rates set by his VoIP Reseller or directly by the provider. The difference between the cost and revenue is the Callshop’s profit. The system supports prepaid payments from Callshops to Resellers and from Resellers to a Provider. All calls are then billed in real time. When a Callshop account reaches 0, all calls are cut. The Callshop application is web based, using the latest html 5 technology. This means it is fast, lightweight and optimized for mobile tablets.




Username:


Password:


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Managing rates

Cabin rates can be created and modified by the Admin. This option is available from the main menu Bar under the Rates button. Before adding or changing rates, a Tariff or Cabin should be selected in the filter combo box and confirmed by pressing the Apply button. Then it is possible to add a new prefix/rate by clicking the blue +icon and filling the prefix parameters. The existing prefixes or rates can be modified by using the blue pencil icon or deleted with the red xicon.


History

In this menu the Admin can see the history of transactions (payments) along with corresponding calls made by a customer. Each session is connected with an operator account.The Admin can Filter the sessions cleared by particular operator.


Payment & Top Up

The payments and top up history is available to the Admin in the Settings menu, under the Account tab after pressing the Payments History button. Itincludes the date, amount, type and the payment addition description.


Invoices

The initial invoice configuration should be done in VSM or VSC. Use the Callshop clients menu in VSM or VSC, select the Invoice settings tab and configure all the required fieldsand options in this Tab. Afterwards the Callshop admin can adjust the invoice settings from the Callshop app in the Settings Menu under the Invoice tab.


Dashboard

There is also information on the actual Callshop account balance with an option to topup. The Cabin accounts represent devices or softphones used for making calls by customers. They are graphically represented in the Callshop application. Each cabin has its own rectangular box. Within it only calls originating from this particular account are shown. Calls are displayed as they are being dialed, then if connected, an icon changes and the call duration starts. Also for each dialed number a corresponding rate per minute is shown next to the call icon. There is also information on the actual Callshop account balance with an option to topup.


Cabins

There is also information on the actual Callshop account balance with an option to topup. The Cabin accounts represent devices or softphones used for making calls by customers. They are graphically represented in the Callshop application. Each cabin has its own rectangular box. Within it only calls originating from this particular account are shown. Calls are displayed as they are being dialed, then if connected, an icon changes and the call duration starts. Also for each dialed number a corresponding rate per minute is shown next to the call icon.

As the customer continues making calls the cabin box shows the total cost for all calls made al-ready. When a customer finishes he comes to the cash desk. The operator clicks on the green icon and a menu appears with the following fields:

* Received cash – the amount paid by the customer
* Change – the difference to be given back.
Clicking the Pay button confirms the transaction and clears the calls from the cabin box. Only then Can a new customer start using the cabin.


Invoicing

Clicking the Pay button confirms the transaction and clears the calls from the cabin box. Only then Can a new customer start using the cabin. If acustomer wishes to receive an invoice the operator should move their mouse over the right Border of the given cabin box. A bar will appear showing a checkbox under the invoice icon. When Checked the portal will generate an invoice after clicking the Paybutton. A miniature of the invoice will appear at the bottom right corner. By clicking on it the invoice will appear on the full screen. It is a PDF file and can be saved to a file or printed by clicking on the menu in the bottom right corner of the PDF screen. If an operator wants to print an earlier invoice he can go to a cabin’s history and look for the transaction. If an invoice was made for this transaction an icon should be displayed next to it (on the right). Clicking on the icon opens the associated PDF document.